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What a help desk costs per agent, at real team sizes.

Help desk and customer support software priced per agent, with free tiers and self-hosted options noted.

3tools profiled
1self-hostable
27 Octprices read
10 seats

Each price is the cheapest hosted plan that allows this many seats, per month, on annual billing where the vendor prints it. Before tax and add-ons.

Freshdesk

ProprietaryCloud

A ticketing help desk priced per agent, with single sign-on from its lowest paid plan.

$190per month · Growth, billed annually

Zendesk

ProprietaryCloud

A large customer-service suite priced per agent, with a ticketing-only plan at the bottom and bundled Suite plans above it.

$190per month · Support Team, billed annually

Chatwoot

MITCloud + self-host

An open-source customer-support inbox you can self-host for free, with a hosted cloud priced per agent.

$190per month · Cloud Startups, billing not stated · or self-host, no licence fee